I recently sold a phone to a buyer who ask that i requested the £470 from her. i received an email to say she has paid and the funds will go into my account once i provided delivery proof, so i sent the item and emailed the tracking number to that email. Since then the buyer has received the phone but still no payment. I received another email saying the proof of purchase has been approved and the funds would be in my account within 24 hours. it's now been 96 hours(4 days) and still nothing, i spoke with paypal on twitter and they said all the emails i received were fake and the buyer hasn't paid yet. What can i do as the buyer isn't paying but has the item already. I have tried making a dispute but it doesn let me. it says:
"Unable to complete your request
We're unable to file a case for this transaction. You can contact Customer Service for further queries."
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