@kernowlass, You are completely missing the point here. Nobody questions the buyer's right to seek assistance within 180 days, but only the justification of the PayPal response mixing up 180 days for filing claim with a completely different legal concept/notion of a return period stipulated by the terms of sale. Period for claiming is something else than period for return. 2 different things. I. Once any credit card finds that a buyer had no right to return the item according to the terms of the transaction, it rejects the claim as exceeding the terms, as eBay did. Credits cards do not impose their own terms on transactions between third parties, but only verify compliance with the existing terms, but PayPal imposed its own term absent from the transaction on eBay. That term was not considering the claim within 180 days, as credit cards do, but presuming that new items must be sold with a return option. That is legal nonsense. Credit cards do not make their own terms for transactions between third parties, as the terms are the business of those parties and not of the credit cards. The item could have been and was sold without a return option for less that a half of the same item with such an option. That was the term, for which the price was so low. Imagine, you sell silverware made of aluminum not mentioned in the description, the buyer claims that it was not made of silver, and PayPal agrees that silverware must be made of silver. It does not! PayPal is not in the business of making its own contracts between independent third parties, but only checking compliance with the terms. II. 180 days for making claims, as the credit cards allow, does not mean that the new items have 180 return period. Items have contractual return periods, which are 14/30 days at Staples and 0 days in my case the buyer agreed to accept by paying for the item. 180 days are only for claiming and not modifying the terms of sale. Once a credit card finds out that claimant exceeded the contractual period for return, it rejects the claim as unsupported by the terms of the sale. If I had sold the printer with a return option, it would have been 14 days, but the buyer made the claim 34 days after the delivery of the item, within period of which the buyer could have printed up to 700 pages and brake the paper feeder by using inappropriate media, which could have ruined the feeder. For that reason the return period is only 14 days at Staples. No credit card would extend it. Each claim beyond that period is rejected by all credit cards. Mixing it with 180 days for making claim is incompetent and legally nonsensical. III. PayPal's dispute/claim criteria of "the item is significantly different from how it was described (e.g. you described an item as “new,” but sent a used one)", stipulated on www.paypal.com/us/webapps/mpp/security/seller-protection, are not met by manufacturer's defects in new, factory sealed item, when the item description is without a disclaimer of mfr 's defects (hence, they might be present). A possibility of mfr 's defects is implied when not excluded by a disclaimer. Mfr 's defects are random and unknown in factory sealed items. They cannot be predicted and thus are not excluded by default. When such a disclaimer is absent, any mfr 's defect is within the description and a dispute/claim as to mfr's defects out of the description is false. Absence of exclusion (no disclaimer) makes the description unspecified excluding any claim of a difference with the description. When something is not described, it cannot be claimed as different.
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