So I had recently purchased two things from eBay using Paypal credit. I had just recently set it up and wanted to just get a few things (about £150 worth of items for the over £99 minimum for that interest free for 4 months PayPal offers) and I then had one of the sellers message me asking me to pay them to, what I presume, was a different email that wasn't registered with Paypal. Something to do with "icloud"; or they were trying to prompt me into paying them asap. Either way, I showed them that according to eBay I had paid for the item and left it at that. Then they cancelled my order. I didn't find until later they claimed the item cancelled because "out of stock or broken" which was probably an excuse from them to cancel the order as I certainly didn't submit a request.
Now here is where things get a little complicated. So to speak.
After all of this I went to my Paypal account to make sure I had actually done everything correctly. One of the items worth around £70 was paid for and confirmed, just waiting for the seller to provide any info eBay was waiting for and then would update the Paypal transaction. However, it said the money sent to the cancelled order was still pending and unconfirmed. I then proceeded to cancel the transaction from Paypal and it says I received a refund in my activity which I then went back to eBay and confirmed I did. Ending the case.
Now, I go back to Paypal and it still says both transactions are still pending, but, more worryingly is the fact I have two credit transactions when I presume I should only have one.
I was wondering if anyone else has experienced this and if there is something i should be doing, or if i should just wait for my direct debit from Paypal next month and see what they withdraw.
Also, because I have now only purchased one thing that's under £99, is my presumption that I will get interest for it being lower than the minimum that was advertised for Paypal credit is correct?
... View more
So i had sold an item on eBay quite a while ago and the item was received by the buyer and i had received the money. All good, but PayPal is still prompting me to add tracking information even though that was already added by eBay automatically and i had also tried to add manually before but of course, the tracking number was already being used in that transaction.
I cannot even click the box to say "no tracking needed" as it still throws an error that cannot be processed and it has been stuck like this for some time. Is there any way to remove this prompt from PayPal or can someone manually investigate this? It seems to be a bug in your system that even though it doesn't seem to be detrimental to transactions, its very annoying.
... View more
@kernowlass Thanks for the help. That really sucks but i guess that's my fault for using paypal XD It really does annoy me how people make claims on things that they just don't know enough about and then don't provide any evidence to back up their claims.
... View more
So i apologize for this as it will be a long explanation but i just wanted to address everything i can and get the best advice on how to proceed.
So on the 2nd of May a buyer i had sold something to via Facebook had opened up a claim saying the item was faulty. This item is a CPU. They had said: "The CPU doesn't work as they had put it in another system and because of that it doesn't work". Yes that is what they said. Very vague but moving on.
So when they had opened up the claim on this i had contacted them via gmail to understand why this was happening as they had removed their Facebook account or had blocked me on Facebook so i had no method of contacting them prior to this. I understand from a legal view that this was "smart", but it did seem like they were trying to scam me and i wanted to be sure as this hasn't been the first time i have been scammed through Facebook.
The claim proceeded as normal and as i had contacted him though gmail i had learned that the CPU did in fact work, but was overheating. I advised them that the CPU wouldst be overheating if it wasn't for the fact they were cooling it incorrectly. I did not supply them with anything to cool the CPU and they clearly stated they had been cooling a different CPU to 18 degrees which i'm certain you cannot do by normal means, just cool to room temperature. Regardless of this fact, i knew there wasn't anything i had done wrong to make the CPU overheat and it was down to the buyer to cool the CPU properly.
I had submitted my evidence to PayPal explaining this, and unfortunately i wish i had submitted more written evidence as you cannot upload more than 10mb of files.
The claim swung in the buyers favor but since i had learned that they wanted to keep one of the two items that was part of this claim and therefore the money being held in the claim, they then canceled the claim and the funds were released back to me.
Forward 10 days after this, they had then decided to take it up with the bank, i presume citing the same thing as before. This has **bleep** me over and even though i am angry about this, I'm also trying to understand why the claim was re-opened when PayPal states a closed claim cannot be re-opened.
Furthermore, because they had taken it up with their bank and issued a charge-back claim to PayPal, the only option i have to submit anything else is to the email address they provide to do with charge backs.
Things i would like to have explained:
-Why did PayPal reopen the claim
-Can i submit more evidence to the claim using that email address or is that only to do with evidence on the refund that will eventually occur
-Will i receive my items back or will the money be refunded and i will have to rely on the seller to send the items back (most likely only sending 1 of the items back, loosing half of my money in the value of the items)
-Are these claims always in the buyers favor?
-If i agree to a partial refund, would i be able to get the item or items returned to me or would that not cover me and i would loose the item
I am just exhausted and stressed with this as it hasn't happened before and i feel **bleep** over.
Thank you for any help you can provide!
... View more