On the 9th of this month my PayPal balance fell into negative due to funds not being available in my bank account. Total was $1567.70
I rang PayPal and they advised me to transfer the balance immediately. Some sales had come through in this time and the remaining negative balance was $900. I transferred $920 to bring the balance back up while on the phone to PayPal customer service. I checked many times that they would no longer try to direct debit this money once I paid the $900. They confirmed.
Fast forward to the 11th. They direct debit $1567.70 from my attached bank account. The money is gone.
the PayPal transaction for this is in my list but says ‘failed’. It surely has not failed.
paypal has advised me my own bank did it. Not the case. My bank can see it gone. Have advised me to open a fraud claim.
has this happened to anyone else before? $1567 ain’t no joke and PayPal are not helping me at all. I also can’t open a claim in resolution centre on the funds removal.
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