So two weeks ago, Paypal limited my account due to two transactions that I made with my friend. Basically, my friend sent me money two times (both times through Friends and Family, she made sure of it), and somehow Paypal considered both transactions to be Goods and Services(?).
I contacted the customer service agent and explained the issue. I even told the agent that I can have my friend call Paypal to make sure that the money was sent using Friends and Family. The customer service agent said I do not have to provide shipping information or invoice, just a copy of my ID to lift my account limitation.
About a few days later, I got another e-mail from Paypal saying that I have to provide tracking information for the same two transactions. So I contacted customer service again. I explained my situation again. The customer agent confirmed, through the conversation transcript, that I was telling the truth. Again, the customer agent assured me that I do not have to provide tracking information/invoice.
Two weeks after, my account limitation is still not lifted. I really need access to the money that is frozen in my account. I contacted the customer service for the third time. I asked why Paypal's taking so long to lift my account limitation. The agent told me two things. First, the agent said my case has became inactive since I have not uploaded any addition information. Second, the agent asked me to provide the additional information that was requested two weeks ago in an e-mail that Paypal sent me. BUT THAT E-MAIL ASKED ME PROVIDE TRACKING INFORMATION FOR THE TWO TRANSACTIONS THAT MY FRIEND SENT ME. I asked and told the agent about my communications with the two previous agents. I specifically mentioned that both agents assured me that I do not need to provide any additional information. The agent responded by saying that they can't locate the conversation, and that they will forward the case for further review.
What should I do at this point? I feel like I am starting all over again every time when I contact Paypal. I feel like Paypal is paying zero attention to my case. My issue is not being resolved in a timely manner. Is there a way to speed up the resolution process or move the case up to a higher-up case worker so that it gets more attention?
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