I sold a handbag to a person through a second hand site using PayPal as the method of payment. There is nothing wrong with the bag but I think she just didn’t like it when it arrived. She’s now trying to say it’s scratched. It wasn’t when it left me . I’ve told her to send the bag back at her expense (which she is happy to do) How do I make sure that I get the bag back while at the same time providing her with the refund. Does she have to raise a query with PayPal? Also, what do I do if I think she has deliberately damaged my bag (Mulberry)
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