As per the title, there is no option for a seller to cancel a pending eCheque payment sent by a customer.
The PayPal documentation is useless and out of date. Frankly, it is appalling.
The option to cancel used to be visible on the transaction page itself, but now it is non existent.
A banner did actually popup inviting me to switch back to the old PayPal design, so I did that, and the cancel option was visible but does not work.
So how can it be done?
PayPal's incompetent interface is resulting in irate customers pinning the blame for in-action on sellers. It's not on. Everything is an up-hill struggle with PayPal. For goodness sake, if you're going to totally revamp the customer interface, at least have the decency to update the documentation.
... View more