I had the same experience - went round and round with Paypal who refused to do ANYTHING. They wanted me to pay return shipping even though the merchant website states that it isn't necessary for items under $70USD. I finally disputed through my credit card and just got word that the credit is now permanent. So, I got my money back no thanks to Paypal. Paypal should be ashamed of the supremely poor way they handled this. I will not ever use paypal again.
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