So,
I sold an item on eBay, for some reason the buyer opened a dispute on Paypal, not eBay. The Dispute is item not as described, and the buyer's only comment was "item damaged"-
So, I responded through paypal, asking buyer - "What is the damage?" No answer at all. after about 4 or 5 days, the buyer escalated it to a claim. Still, no explanation of the damage, and me, being unfamiliar with Paypal claims, I called paypal to get some insight -- because the oddity is that the buyer has been silent on what the damage is. In fact, what is crossing my mind is that the item may be perfectly fine, and if pressed by paypal to explain the damge, he might have incentive to actually damage it and send pics. sheesh.
So, the paypal rep suggested that I respond and disagree with the dispute, and ask what the extent of the damage is. And he said that Paypal will step in and ask this buyer to describe the damage, etc, and that Paypal will not be refunding the buyer unless or until he ships it back or if I agree to a refund. I was reluctant to even click 'disagree with claim' for fear paypal bots might close the case in his favor with me getting my $1100 item back.
Any insight out there?
Thanks
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