I have had an issue with a seller that is fraudulent. Since receiving their product I realised that they were selling counterfeits products of a well known women's wear brand and using the brands actual images from the website and instagram to sell the faulty, counterfeit products.
I used the resolution centre to message Pay Pal to flag that the company were fraudulent and that I was concerned about sending the product I had received from China to an address in Arizona (so as to receive my refund) as I had little confidence it was actually the sellers address and not a proxy or a PO Box at that point and taking into account what I had come to know.
Pay Pal forwarded my email to them, directly onto the seller. This resulted in me receiving an aggressive threatening email from the seller. I was dismayed and felt let down by Pay Pal.
I eventually managed to get to speak to an actual person at Pay Pal. There are no numbers to call. I emailed and received a number and a pin code for that call. I spoke to that operative and explained my issues were:
1) Concern I had now paid for tracked delivery to Arizona from the UK and had little confidence that the seller would be able to acknowledge receipt suspecting the address is a proxy/PO Box
2) Concern that Pay Pal are trading with and promoting the business of a fraudulent seller
3) Dismay that Pay Pal's behaviour in sending my email onto the seller had resulted in me receiving a threatening email from the seller
I was given an email address to forward on the threatening email too. I forward on that email and evidence that the seller is acting fraudulently sending links to the dresses/products listed on their site, and the dresses/products as listed on Spell and the Gypsy, which they have directly lifted.
That was ten days ago. I have had nothing from Pay Pal at this point. Not even a courtesy message to say my emails have been received.
I have sent multiple emails in the interim asking for a response. Asking to be put through to someone further to discuss this. I have had nothing. And as anticipated I have still not been refunded despite the fact that the tracked and signed package arrived at it's destination 7 days ago.
I am utterly shocked and appalled at the customer service experience. I can't think of a time when or a brand that has behaved this badly in terms of their customer service and care.
Can anyone recommend an email / a phone number / any kind of contact that I can reach out to at this point? Any suggestions or help would be welcome.
Thank you, Freya
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