Hello dear friend, sorry to hear about your case. Indeed the paypal and e-bay take action separately, for the paypal transaction the buyer has 180 days for filing a claim, that doesn't take any consideration of your e-bay policies so you'll receive so no matter your strugle , you'll receive an answer from paypal that the buyer acted within the 180 days to file a claim. I have already passed over my incident with paypal and the buyer who frauded me of 1000$ because no one is willing to make justice : not even the police! I wasted more time than money overall with absolutely no results. In the meantime I had another case with e-bay this time, a package for Columbia - Bogota , buyer opens case , I show that shippment is in transit, was in Mexico , e-bay of course that refunds the buyer, in the meantime the package arrived and when I make proof of delivery to e-bay, their answer was hilarious : the time for the appeal has expired, they can do nothing , adviced me to contact the buyer, of course that the buyer did not respond anymore. So my advice for you and for all good serious sellers is to update your terms and conditions of your sales with increased requirements for buyers such as "no returns accepted" , a minimum rating history and also choose for shipping only vrey trusted countries, avoid all others. And another advice, when you'll receive the package for return , record the opening process to have proof. Thank you! All the best!
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