I sell a mug on ebay to someone in Germany. It arrives broken, and I issue a refund through ebay. However, buyer then starts a dispute via Paypal. I respond and send a screen copy showing that I had issued a refund via ebay. However, next day, ebay then inform me that the refund could not be processed and I should do it manually. So I log into Paypal but find that I am unable to issue refund as buyer has started the dispute. How ridiculous - buyer wants a refund, I am willing to give it, but Paypal wont let either ebay or myself issue the refund because the buyer started a dispute and I cannot respond further to the case as it now 'under review'. I then tried clicking the Report A Problem button under 'We are here to help' and just get taken to a list of my transactions and not a messaging area to send Paypal a message. So how do I now resolve this problem?
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I had my settings to transfer my GBP funds daily to my bank account and this was working fine, but sometimes the amount transferred was tiny so I decided to adjust it. I last set this some time ago and at that time I could only transfer my GBP funds.
So I went into my bank transfer settings and noticed it was now possible to automate the exchange of other amounts held in other currencies into GBP before the transfer happens. So I changed the settings to keep a £50 float, move all amounts held in other currencies into GBP and do the transfer at the end of every month.
This was in mid-April. At the beginning of May I checked and no transfer had taken place so I re-checked my settings. Everything was as expected, so I changed the transfer period to twice a month (notes said the transfer would now happen on the 15th and end of every month). This was early May. However, it is now the 17th and again no transfer has taken place.
Has anyone else experienced this issue? Is it because I am now keeping a float of £50, or exchanging my other currencies or does it take awhile for Paypal to start it?
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It seems Paypal have changed the way you convert any funds held in other currencies.
It used to be a menu option but now you have to goto Money, Currencies where you get a list of amounts in all currencies and on far right there are 3 dots which you click to get a sub-menu option to convert.
Unfortunately, as I found out today, touching these dots on a touchscreen (iPad using Safari) and nothing happens - no sub-menu displays.
Clicking them on my laptop using Chrome browser and you get sub-menu, but clicking Convert and nothing happens.
Swapped to Microsoft Edge browser on laptop, clicked button and no sub-menu is displayed.
I have had to call customer services and wade through the voice recognition system (which kept misunderstanding what I was trying to do). They are looking into the problem but thought I would raise it here in case anyone else having trouble.
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