Exactly the same here - UK. Took months to arrive, turned up empty. I told the company within 48 hours and they requested photographic evidence and video. I provided both then they proceeded to ignore me for a couple of weeks before saying the 10 day refund period had expired. So ridiculous! After lots of back and forth during which they tried to get me to accept a replacement (another faulty item you can actually buy on Amazon for £2.99? No thanks), Paypal have asked me to ship this (empty) piece of plastic back to Hong Kong (environment anyone?), whereupon they will apparently refund me my $18.99 plus return shipping. Feeling a bit nervous about going to this effort...
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