This is the exact problem I have having, and the 2k in my account is for rent and I have called them everyday for 2 weeks emailed them over 15 times about how I can get my money back for rent & if not then I just want to know WHY my account was closed and they refuse to give me an answer and the supervisors keep hanging up on me. now I am going to be homeless next week and they are still refusing to release my money.
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