I am posting this for my wife because as the post title suggests she cannot get into her account. She got her number changed and cannot recieve her security texts. When she called pay-pal support they said they cant get her new phone number to work because the billing address of the number and our home address are different. Our phones are part of a family plan to my mothers address. Her original phone number was the same. Part of my mothers account. The customer service rep is telling us that we have to change the billing address on the cell phone account in order to fix the problem. This wasn't an issue before, why is it a problem now ? She is expecting payments and we need access to her funds. Any one have a similar problem ?
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