One quick follow up regarding the comments and "solutions" you offered. The guaranteed shipping costs, per PayPal policies, offers a whole whopping maximum of $30 towards return shipping costs. With the case of shipping to China, where the costs will always be in excess of $200, just how do you envision this as any sort of real assistance? Great for products sold in North America, but then again, most options to ship with tracking even in North America will greatly exceed $30. Seriously. Insulting.
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There are several problems with this, and once again, you're deflecting, rather than acknowledging there is a problem with the process itself. But, for entertainment value, here's some additional background. First off, disputing the charge with the credit card company only works if the chargeback is initiated before payment is processed on the card. Therefore, the card owner either chooses to pay interest on all their card purchases, or has a very short window in which to initiate a chargeback complaint. The window is too short to allow for product shipment and establishment that there is indeed an actual problem. Yes, I have what PayPal refers to as buyer protection, and as such it's in the Resolution Centre as of several days ago. But this "buyer protection" is where things fall apart. Even though PayPal has found in my favour regarding my issue with the seller, the mandated processes to get my reimbursement via the Resolution Centre is what makes the whole the whole thing nonsensical. I have NEVER been offered or even heard of a partial or whole reimbursement of return shipping costs, and who in their right mind is going to spend $200 to obtain tracked shipping of an item? Feel free to reply again in an attempt to reflect the problems back to me, as I know that's your function here. I do honestly have pity for you, since this is apparently what you get paid to do. You deserve better.
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So once again, you don't respond to the offer I've made, and the main point about mandating a need for a product return and tracking making it financially impossible to resolve an issue. You merely just attempt to deflect responsibility, which just adds insult to injury. If that's your only purpose here, please don't waste my time by replying with more of the same. I get it. PayPal willingly and knowledgeably collaborates with fraudulent companies. No amount of excuses waives the behaviour, and the provision of excuses merely reinforces and confirms the fact that PayPal well knows what they're doing. The counter offer has been passed back to the seller, but given all of PayPal's dispute responses are computer generated I doubt very much if anything positive comes out of this. All the seller has to do is say they don't accept the counter-solution, and I'm stuck having paid $150 for a $14 piece of junk they mailed me, and by continuing to work with the vendor, PayPal will be supporting their fraudulent activity. I have used PayPal extensively for many years now, and this is the only dispute I've had to request assistance with. I'm starting to realize the convenience of PayPal may not be worth the risk, and I seriously need to re-evaluate whether I continue to utilize the service after this dispute is resolved.
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Not acceptable, and just dodging responsibility. What I had suggested as a fair and reasonable compromise (even if it means paying for junk that I don't need), is something PayPal could enforce, if they chose to do so. Less shilling and more supporting of paying customers is the honorable way for PayPal to handle this issue. PayPal choosing to enforce a need to provide a tracking number is what plays directly into the scammer's hands.
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I purchased an item for $150 from a company in Hong Kong/China. They immediately mailed me something worth around $14 (per an identical item I found on Amazon), which is not even close to what they had agreed to sell me. I paid by PayPal for the purchase, and went to the resolution centre to get a refund. The seller tells Amazon that they will refund my money when they get the item they shipped to me back in their hands.
This is where the scam begins. PayPal advises me that they have found in my favour, and that I will need to ship the item back to the seller, and use a shipping method that allows tracking, and to provide PayPal with the tracking number for the shipment. Now, because of that stipulation for tracking, it is either impossible or financially impossible to comply. Canada Post does not even provide an option for tracking a shipment to Hong Kong/China, and DHL, FedEx, and UPS all charge well in excess of $200 for any kind of shipping to that location... and I'm talking about a small item the size of a pen, with packaging that is 3"x8"x1" in size.
Then, to add insult to injury, PayPal makes it nearly impossible to contact PayPal to discuss the issue. I have offered to credit the seller $20 for the cost of the item, and double what they paid for postage to get it here. I would then be reimbursed $130 from the seller. But so far... crickets... PayPal won't respond.
The sellers full well know that so long as they send some piece of junk that they can claim needs to be returned to obtain credit on purchase, that they have North American buyers locked into a no-win situation, and PayPal is fully supporting this kind of activity.
I have had good luck with earlier purchases from China via eBay. That is where I went wrong in this scenario, as I purchased direct from the seller. In the future, learn from my mistake and only purchase from sites like eBay where you have a purchase guarantee in place that can be honoured if something goes wrong. PayPal is great for processing payments, but they are fraud conspirators when it comes to how they collaborate with Chinese scamming companies and fraudulent sales practices.
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