Hello,
I've been using PayPal for many years now without issue. I have a PP Credit account, and several bank and credit accounts tied to it. Recently, I was offered some service (I think it was the PP cash card/debit thing), and I figured it was something I could use. When I applied, I was asked to verify my SSN and Identity, so I uploaded my Driver's License and SS card. I was informed later that my identity could not be confirmed because my name did not match between my IDs and my PP account.
Long story short, when I signed up, I entered my middle name where my last name should have gone. Instead of first name/last name it's first name/middle name on my PayPal. I hadn't payed much attention to it until now because it had never been an issue until this point. To fix this, I attempted to update my name, and in doing so I selected "incorrect at sign-up" under the options. I gave my Passport, Driver's License and SS card to be reviewed.
Fast forward to now, the response I got was that my request had been denied because I haven't given proof of a legal name change or marriage certificate. I can't give them that because my name has never changed, it's wrong on PP and it always has been. What can I do to fix this? Should I produce my birth certificate or would that yield the same result? I would like to resolve this (even though it's not really affecting my account) because I've got an annoying persistent notification about the account issue (verifying my identity).
Thank you for your time.
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