SrCameron...I have the same situation. I tried communicating with the seller to resolve the matter. They made excuses for their ineptitude and made no serious attempts to find a satisfactory solution, aside from returning the merchandise to China, which is cost prohibitive. After almost three months of trying to get PP to address the situation, through their formal dispute method, I was informed that the buyer would refund if I returned the wrong merchandise to China. In addition, PP noted that I could file a refund request for return shipping costs or look into other, less expensive, return options. I’ve already spent an exorbitant amount of time on this and, in order to resolve to my satisfaction, will have to invest more time (and money) to get the desired outcome. It’s clear that PP loyalty’s are in the sellers best interest and not the buyers. Sorry that you, I and, I’m sure hundreds of other customers, have been subjected to PP seriously flawed business practices!
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