Hi Kudos, Thanks for your reply. The situation is actually the opposite way round - I'm the buyer, not the seller. - The item is in England & I'm in Northern Ireland, so I need to use a courier. - Because it's a significant amount of money, I want to make sure there's some sort of protection if the item didn't arrive, or wasn't as described in the advert. (The situation is buying something via gumtree) Thanks, Snowbelle1
... View more
Hi Paypal community,
I was wondering if anyone could help me find out a bit more about what's covered/ not covered by Paypal's buyer protection. I have read the information available in the user agreement, but I want to find out:
- are electric wheelchairs covered (or are they counted as vehicles (section 13.4a3 in user agreement)
- are you covered if the buyer arranges collection of the item by courier (I read somewhere on the website (and now can't find where!) that you aren't covered for item not received if you arrange collection by someone - I was wondering if this includes the buyer arranging collection by courier, or if it only includes arranging collection by another individual on your behalf).
Is there a way to contact Paypal directly to ask questions like this? I was trying to use 'Contact Us' on the website, but just went in circles of being given multiple categories of pre-answered questions which weren't applicable & couldn't find anywhere to actually email / phone / message paypal if your question wasn't on the list.
Thanks!
... View more