I have been with paypal basically since they started. My daughter's account was hacked today and we tried to notify paypal. Well, almost three hours later I am still trying to speak to a supervisor. It took over two hours to get someone to look into the problem. They will hopefully get back to us tomorrow. So I decided to contact a supervisor. I had to go through all the same information even though I kept telling the woman I wanted to speak to a supervisor. After ten minutes, she finally told me she would put me on hold and transfer me to a supervisor. Well, it has been 25 minutes since I first asked to speak to a supervisor and I keep getting the message with the music that paypal is secure. If it is secure how come my daughter's account was hacked, had almost $200 charged to it, and then shut down by someone else? How come it took five minutes to close her credit card account as the card was now comprimised and then it took three hours to get paypal to look into it? I don't know how much longer I will be on hold but I need to end this message as my head is getting sore trying to hold the phone while I am typing.
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