You should call again, escalate case to dispute, if not done already adviser it is unreasonable costs to send back the item back. advise pp of protection for item not as described, unreasonable return postal cost in relation to item value, that you can’t return an item to an address that dose not exists as it is a unit in shopping centre. Advise pp that seller has made unreasonable requests for specified return post reference the seller response e mail to return item. Advise agent that that this sell is been investigated by pp. If you not getting a result you want ask to speak with a manager. Ask what compliant process is as you want to make a complaint. With possible escalation of complaint been made to the FOS. Dont wast more money in send the item back has you will lose more money this is the scam. Escalate to a dispute you will be told it is a 50/50 chance. If you lose I did not I got my money back. follow the complaint procedures, but in a complaint with the final outcome of taking it to the FOS. Hope this helps . Disputes with PayPal 14.1 Contact PayPal First. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and PayPal regarding our Services may be reported to Customer Service online via the "Email Us" link on the "Contact Us" page at any time, or by calling the Customer Service telephone number located on the PayPal website(s) and by logging into your Account. 14.2 ECC-Net, Financial Ombudsman Service and CSSF. If you have a complaint to make about us, you may choose to escalate it by contacting one of the following: European Consumer Centre (ECC-Net). You may obtain further information regarding the ECC-Net and how to contact them at (http://ec.europa.eu/consumers/redress_cons/). UK Financial Ombudsman Service (FOS). For UK resident Users only - the FOS is a free, independent service, which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS and contact the FOS at http://www.financial-ombudsman.org.uk or by visiting the EU’s Online Dispute Resolution site at https://ec.europa.eu/consumers/odr. Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF at 283 Route d’Arlon, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: http://www.cssf.lu or by visiting the EU’s Online Dispute Resolution site at https://ec.europa.eu/consumers/odr. What is PayPal Buyer Protection and how am I covered? When buyers pay with PayPal on any website, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund. To qualify for PayPal Buyer Protection: Use PayPal to complete your payment. Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Centre within the timeframe noted in the transaction details. If you can't resolve the issue with the seller, escalate the dispute to a claim within 20 days of the date you opened the dispute. Keep your PayPal account in good standing. click below for further info Legal If your transaction qualifies for PayPal Buyer Protection you are covered for the full purchase price plus the original shipping charges. You can report your problem in the PayPal Resolution Centre or the eBay Resolution Centre. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page.
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