Hi, I am new community member, even though has been buying for many years.
When I went to resolution center, Report a Problem, Select transaction, Received damaged goods, amount of refund, and after putting in all the details about my prior communication with the seller, I clicked on "Submit". At that point, the screen just "gray out" and locked. The only thing I can do is to close the tab, or to use the browser key to back out to previous session.
I have repeated above process for at least 15 times, between the last two weeks, all with same results.
Going back to the first page showed that my submission was never received (no case #).
What should be the normal response on "submit"
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