Hi, I have a dispute case going on where I have bought a Smartwatch (Thore S) from Fraud Seller RFY TRADING CO LTD using their website (https://dotted.shop) a fake website very prevalent now a days (https://highteadog.store). They even changed their website URL after the case got raised as dispute against seller.
The seller was not at all responding from 18th July 2018 onwards. I tried approaching them over their email i got from several places. But no luck to receive a single response. Seen their social media page then realized that it's not only me suffering! Every other customer is faked by this PayPal Registered Seller. The tracking no. (TNT Post tracking number: RB492246445TW) is also fake.
Now when PayPal escalated this case then reached to a turning point where I have to return the damaged / cheap / not as described original item to Seller at their China Address. Courier companies are asking for Legal Invoice to ship back this item to China. Else, this item will be stuck with Custom Clearance at New Delhi, India Airport. After talking to PayPal they suggested to use DHL as shipping company for returning item.
Another sting is returning item using DHL Courier Services is costing me INR 4,864 where as the original cost of item I have paid via PayPal is INR 3416. PayPal no is now neither favoring me to get the legal invoice from seller nor PayPal is suggesting me to claim some amount for returning the item. Can anyone suggest me why I need to bear such high cost of returning the item as I am not at all at fault. Also, why such Fraudulent Sellers exists on PayPal? Why PayPal is not even taking any legal action against them.
I need urgent help from this Community towards my case. Kindly do me a justified comment and assist.
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