I made a purchase August 7 and it appeared as Chic Hola. An Instagram ad. I can't decide if I'm angrier at myself for buying something from a random company on Instagram or with them for scamming people. My dispute is pending and I honestly think that the only reason I ever heard from their "support" team is because I opened the dispute. Still have not received tracking information ... latest email told me the item would be shipped "shortly". I'll believe that when I see it ...
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I am in the same boat. Ordered something from an ad on Instagram (i know, i know - stupid) but had no idea that this company is a scam. I received an email telling me that I would get information regarding shipping and tracking information. Ten days later, no information about tracking. So, I emailed their customer support twice. No response. I then opened a dispute on PayPal. I suggest this is what you do in your situation. After opening my dispute, someone from the company responded, apologizing for the delay and asking me to wait for the tracking information. I replied that it should not take this long to ship an item and that if I did not receive tracking information by a certain date, I will escalate the dispute to a claim in hopes of getting my money back. Please search ChicV International Holding and you will see so many complaints about this company. I wish I had resisted my urge to impulse buy and stayed far away from this. I doubt I will ever receive the item I ordered, and even if i do, it seems likely that it will either be wrong or the wrong size or some other mistake. As someone else suggested, PayPal should refuse to process payments for this company and any of the dozens of names they do business under. Would certainly save them a lot of time dealing with disputes and claims, not to mention angry customers.
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