I sold an item that was originally listed on eBay.Long story short the buyer was begging for a discount,then she didn't know how to pay on eBay. I offered her a discount, to pay for the item outside eBay and free of P&P charges via PayPal. After few days of receiving the item she messaged me on eBay claiming that the item smells of cigarettes.. I don't even smoke!!! She wants a refund and opened a case. Im sure she's just making up and used the item. Also I'm really offended by her accuses... What shall I do?
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