I have a WordPress e-commerce store using Woocommerce. I have the official PayPal Checkout plugin from Woocommerce that allows me to accept payments from customers on the site. I switched to sandbox and I'm trying to test the site before I launch. If I checkout using PayPal checkout (sign in to my paypal account and pay), it works fine. But if I pay with a credit card (using PayPal credit card generator), I get the following error: PayPal error (10004): An error (10004) occurred while processing your PayPal payment. Please contact the store owner for assistance. Strangely enough, before I recieve that error, PayPal asks me if I want to convert my total to from USD to Euro, or let my credit card issuer do the conversion. No matter what I choose, I still get the above error. This is strange because I tripled checked all settings in Woocommerce and my PayPal account. Everything is set to USD. I think the error has something to do with currency, but like I said everything is set to USD. I've been trying to fix this for three days. I ALREADY read all the relevant help pages on PayPal, contact plugin authors, and posted on several help forums. I can't find a solution to this.
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I have a customer who subscribed to a recurring payment plan that I offer. I need to cancel that plan and refund them their money. I cancelled the plan fine, but I can't find a way to refund their payment. I already read the help pages. When I go into the transaction details, there is no "issue a refund" link. I appreciate any help.
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