Status This item not received dispute has been escalated to a claim. We requested additional information from the seller about this transaction. What happens next The seller has been asked to respond by . Once we receive the information, we'll continue our review of this case. You can cancel this case at any time. If you received the item but it's not as described by the seller, you can change the reason for your claim. "the seller has been asked to respond by" but there isn't a time or date
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