I have been trying for 6 weeks to get PayPal to refund my purchase with ZG/NC Technologies. They claimed it was under review and would be resolved by 7/24/18 but nothing happened. Finally I called them, ran the rat's maze of voice menu, waited on hold and finally got a human being. "Vanessa" looked into it and found out PayPal has been sitting on a request for translation of the address for return since 7/5/18. They will not refund until I pay for and return the junk drone and get a delivery confirmation. It would have been nicer if they said this a month ago. In the meantime no emails (three to date) to the seller has been replied. My disappointment with PayPal falls into these areas: 1) Disputes take too long and they drop the ball or ignore requests for information. 2) The support/contact/status links on the PayPal resolution center website are circular and deliberately obfuscated. An email request was auto-replied with a FAQ I had already seen four time. It took me 15 minutes to finally find a phone number to call. Then I was given another runaround in the voice menu. 3) Looking at the forums, many many PayPal members have experienced the "drone scam" yet PayPal continues to support this fraudulent vendor. At what point will they finally realize these people should not be allowed to use PayPal to defraud members? Facebook also needs to clean up their act.
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