Hi Everyone, Finally, I got my Full refund from PayPal (i.e $129.96 USD + $36.31 AUD postage), after I have returned the incorrect items (i.e. 2 x Rear-view Mirror Vehicle Traveling Data Recorder) to the address as provided by PayPal in "6F building4 Hao'er Jiarentai Industrial park, 164 Fengtang Rd, Yongfu Street, Bao'an District, Shenzhen, GUANGDONG Province 518000 China" and I have provided PayPal with the Tracking ID of the returned item. Thank you PayPal for protecting us from scammers and thanks everyone for your feedback and help...
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Thanks kernowlass and why should I pay $40AUD return shipment to unknown addresses when it’s not my fault for sending the incorrect items to me on the first place? Visit this link here for more information of the same problem at https://www.paypal-community.com/t5/Disputes-and-Limitations/Hotrait-Should-I-return-incorrect-item-delivered-or-should-I/m-p/1560931#M12741 What make you think that I will get my $183.56AUD refund if I return these 2 cheap items to unknown address that will cost me $40AUD in postage? Obviously there is no commonsense people working for PayPal or PayPal is working for the scammers?
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1] Item was sent from Guangdong Sheng in China as shown below map.
2] Seller request to return to New Territories in Hong Kong as shown below map.
3] PayPal request to return to 2 different addresses in Guangdong Sheng in China as shown below map.
How can I return 2 items to 3 different addresses?
Has PayPal lost their COMMON SENSE or been running by Scammers?
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Thanks SheensonK for sharing your problem and I can see now that there is no Win-Win outcome for returning incorrect items sent by seller and I will have to accept that I'm another victims of this scams and will report this issue to ACCC Scamwatch to warn other online shoppers from this type of scam. I hope PayPal will make these Sellers pay for their mistake (i.e. if Seller sent the wrong item ordered, then Seller should arrange for return shipment and pay for all shipping cost) and not the Buyers, because there are more Buyers than Sellers on this planet Earth and without Buyers who will these Scam Sellers be selling their Goods or Services to? Think about it PayPal, Only Honest Company or Business trying to keep their reputation by keeping their words and honor it for long term business solution, but not for Scammers, because Scammers only wanted to make a quick money then shut down their web sites and move on to scam some innocent Buyers somewhere else with a different web sites or DNS name or URL. If Sellers cannot afford to pay for their mistake then don't do business with them. Until then I will not be buying anything online until PayPal come up with Win-Win outcome to support both Sellers and Buyers.
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On Sunday 1/07/2018 night I follow an link from Facebook to Hotrait web site and I ordered 2 items 9.88” 4K Full Touch Screen Streaming Media Dual Lens Mirror Dash Cam with the promotion buy 2 SAVE $50 (I paid with PayPal $US129.96 = $AU183.56) as shown in Figure 1 below and got a confirm Email as shown in Figure 2.
On Monday 16/07/2018 I received an incorrect items 2 x Rear-view Mirror Vehicle Traveling Data Recorder as shown in Figure 3 below.
On Tuesday 17/07/2018 I email to <removed> and request for replacement for the items that I have ordered, but I got no respond from them.
On Monday 23/07/2018 I sent a message via Paypal web site to request for a replacement and got a respond from Hotrait to return items to Hong Kong (<removed>) as shown in Figure 4,
"Dear Customer, We’re sincerely sorry that our product can’t make you satisfied, you can return it to us if you want to. But please pay attention: 1.Please make sure the item and packing is intact. If it can’t meet our requests, we may not refund. 2. And, we only accept DHL or UPS as deliver method. Our return address:<removed>
So I escalated to Paypal to resolve this issue and Paypal requested that I return the items to China address <removed>, Shenzhen, GUANGDONG Province 518000 China" as shown in Figure 5.
"After careful review, we have determined that you are eligible for a refund. To qualify for this refund, please ship the items whose claims were granted back to the seller in their original condition and keep your tracking information. You are responsible for shipping and handling costs.
Please mail to:<removed>
The cost of return these two items to China is approx $AU40.
I keep thinking, if a Hotrait company (Zhaowei ShaSan Shopping Mall, ShaJing Street, Baoan District, ShenZhen GuangDong) could not sent a correct item that I have ordered and not responding to my email for a week, should I trust this company?
Should I spend another $AU40 to return these items and will I get my $AU183.56 refund?
What if I return the items and did not get my refund I will lost a total of $AU223.6 with nothing in my hand?
Is Hotrait a Scam web site?
[Figure 1] Ordered 9.88” 4K Full Touch Screen Streaming Media Dual Lens Mirror Dash Cam
[Figure 2] Hotrait confirm Email of the order.
[Figure 3] I received incorrect items 2 x Rear-view Mirror Vehicle Traveling Data Recorder.
[Figure 4] Hotrait request to return items to<removed>
[Figure 5] Paypal request return item to <removed>
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