Hi,
A user on our game has donated an amount of ($20 - via PayPal) and received their perks the same day for doing so. The user has now requested a refund, but after looking at their account data, they have used 20,000+ out of the 100,000 in-game currency (Coins) that we have given them for their purchase. Would this be an attempt of fraud, as they are spending the purchase perks and then requesting a refund? We have a policy that all donators agree to, even if the policy was made after their donation: "All donations are non-refundable unless you do not receive your promised goods after a maximum of 6 weeks after the transaction is made. You agree to and abide by these terms when donating." Would we have to issue a full refund, regardless of the purchase perks already being spent in-game?
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