Olivia, The company replied to my request with an offer to refund all but 10% - said that would be better than having to pay to ship the product (JUNK is more like it) back to them. I replied with pointing out that their website promised a 100% refund and no need to return the product. This morning they finally provided me with a 100% refund. That said, I have been tracking this company and they recreate themselves on Facebook and on the internet with new names every few days and the new sites are exactly the same as the old (ripped off photos of DJI drones to represent their products, etc.) and only a few names, etc. are changed. Clearly they are operating on the basis that enough people will either give up trying to get a refunds, accept that they have been had and too ashamed to admit it, or take the refund less the 10% offer that they are likely making a killing in profits in ill-gotten gains. Both PayPal and Facebook need to shut this company down and then track their efforts to reincarnate as a different company and prevent them from starting up again.
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