Paypal cannot be trusted with money, period. I think any account with a positive Paypal balance is in murky waters. Paypal will use anything, I mean anything, to freeze accounts with a balance. I tried sending a friend money today and her account got frozen. I simply wanted to check fees, funding sources, etc. No transaction ever took place and the account she uses for life tasks and additional income suddenly gets frozen. Customer service is non-existent. The agents just copy and paste and regurgitate the same thing over and over without any resolutions offered. They sidestep questions or simply do not even know how to read. I gave them a full account and they just copy and paste the same reply from a previous message. I used to trust Paypal. Now, I completely revoke that trust.
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Paypal froze my friend's account today because I merely tried to send money. I didn't even get to the page where I selected a funding source. Turns out, Paypal claims some unsearchable European law limiting money that can be received by an account per a calendar year. I haven't sent anything at all and an account on the receiving end gets frozen, i.e. only typing an e-mail address. The said account is also one that my friend uses for life tasks and additional income, meaning it had a Paypal balance in it. Clearly, Paypal is being sketchy with handling money. When Paypal freezes an account, the balance it contains is money Paypal can float for whatever purpose. From my research, Paypal usually freezes accounts for 180 days, sometimes longer. Your money is being held for some unexplained reason.
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Here is an account of what happened: I went to the "Send & Request" tab to see if I could send money to my friend today to reimburse an expense. I clicked "Send to friends and family" and I typed the e-mail address and clicked "Next". I then put in the amount $1332.92 and clicked "Send". I got the error "Sorry, we weren't able to complete your payment at this time. Please try again later. If you continue to encounter problems, please contact customer service." Moments later, my friend tells my her Paypal account is frozen. Mind you, I haven't made any payment yet at this point. On her end, a notification from Paypal said "We need some more info. Someone tried to send you money through Paypal, but the amount exceeded limits set by European law. To lift the limit, we need to verify your identity. Provide information". Another notification reads "There's a problem with your account." "Make sure to resolve it to have full access to your account again." Clearly, my actions had triggered something really unexpected on her end. Had I known about European law if Paypal had the courtesy to inform me, I wouldn't even have attempted to do anything. Remember, no payment has been sent at all. I did not even reach the funding page. I find it really disturbing to trust Paypal with any sort of positive balance or with bank information at all. Knowing that the company freezes accounts from an attempt by another party to send money just doesn't sit well with me. Meanwhile, customer service is close to non-existent.
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I was checking to see if reimbursing a friend through Paypal was an option. I went to the "Send & Request" page entered the possible recipient's e-mail address and entered a US dollar amount. After I clicked send, there was a pop-up that told me the transaction could not be completed and that I should contact Paypal. Moments later, my friend tells me her account got frozen. Mind you, I never completed any transaction and never even got to choose a funding source. I caused so much unneeded distress and didn't even really get anything done.
I find this such a hole in the system. I was never informed that the transaction I was about to do could possibly do anything to anybody's account. Imagine a person who randomly collects e-mail addresses and sends these addresses an amount that would be deemed suspicious only to have the receiving accounts frozen. What if any of the accounts were a person's way to make a living and pay for expenses? And Paypal automatically freezes accounts on the receiving end because someone even a stranger only ever attempted to send them money?
I tried calling Paypal but the calls got too expensive.
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