I sold and mailed a pelican cooler through the USPS. After two days, it became lost within the USPS and stopped being tracked. I started a case with the USPS and have spoken to one person, but that was the wrong person, so she referred me to another, but I have not heard back from her. I have not gotten resolution. I had to refund the buyer because he did not receive the cooler. Is this covered under seller protection?
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