Thanks dude, but I've been through that whole thing. This was a months long fight that went nowhere. The phone number for Digital on the page you linked is never answered by anybody. I sat on hold for hours in a single call. Literally and without exaggeration. During the work day, put the phone on speaker, set it on my desk, and let the hold messages play while I work. Hours, no answer. Calls and emails to Paypal proper result in being told, 'That's Digital, not us. You need to contact them.' Emails to the Digital email address get bounced as undeliverable. I have never been able to talk to anyone from Digital by any communication method, and even Paypal's own dispute resolution people were never able to talk to anyone from Digital.
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I finally talked to a reasonable person somewhere along the line that opened another case. I had to go through all the waiting periods while the fraud case department of Paypal gave the seller - Paypal themselves - an opportunity to respond to the case. Paypal never responded to their own fraud case against themselves. They then sent me notification that the fraud case against Paypal had been decided by Paypal in my favor and a refund would be coming. The refund showed up in my account. The the next day there was a debit on my Paypal account, unauthorized by me, by Paypal that removed the refund I'd just been given. I contacted the dispute center and they said the matter was under review and I should wait for the outcome of the review. I checked back, week after week, and was always told it was under review. After six months of being told it was under review I finally realized that they weren't going to help me. They gave me a refund because their own dispute center had realized I was owed my money back, then Paypal just straight up stole the refund they'd just given me from my account with no explanation.
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I placed an order for a gift card through Paypal digital gifts nearly a month ago and have been unable to contact them. I called the phone number ending in 1148 found on their contact page multiple times and have been on hold for hours each time with on one ever answering the phone. I have tried to email them at the <removed> email address using various services and the email is always returned as undeliverable. I attempted to open a dispute in the Paypal resolution center and the case got close with no discussion, no contact, no reason. Just 'dispute denied' and closed. I attempt to open a new case and just get a screen saying ''have you tried to contact the seller?" with the email address that is undeliverable. I called Paypal and they said, 'Not us, you need to contact Paypal Digital Gifts".
Anyone have any insights at all or has Paypal just gotten my money and that' s that?
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Can anyone tell me any way to actually speak to someone at Paypal? I have been trying for 3 hours and haven't managed to get anywhere. I'm having a problem with a purchase from Paypal Digital Gifts.
I was on hold for over an hour with Digital Gifts at <removed> and got no answer and no menu prompts, just the same Paypal add messages over and over.
I tried Paypal main at the <removed> number and went through the menus and couldn't find anything that even remotely matched my issue. The system said for me to just say what I wanted but the six times I tried it kept telling me, 'I didn't understand you. Please choose one of the following or just say what you want...'
I tried sending an email to [digital gifts address here] as shown on the page https://www.paypal-gifts.com/us/contact-us/ but I just got an NDR that said 5.1.0 - Unknown address error 550-'5.4.1 [digital gifts address here]: Recipient address rejected: Access denied [BY2NAM03FT025.eop-NAM03.prod.protection.outlook.com] (Replace [digital gifts address here] with the email address from the linked contact page. The form for this post is saying that posting Paypal's own email address is not allowed.)
I tried to start a case in the resolution center but it failed to submit four time with the same error over and over - "Something has gone wrong..."
I tried the chat on the contact page. After an nearly an hour of waiting for an agent I get the message "The agent has ended the chat." No agent ever responded to the chat at all, ever. Just shut it down after I'd stared at the window for an hour.
Now this message got dumped in "My Rejected Items". It seems like Paypal has decided they don't want me as a customer any longer and has decided to just ignore me.
I'm at a loss as to where to go now.
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