@fkmonteiro wrote: I'm here to share a very negative experience I'm sharing with eBay / PayPal and their Buyer Protection policy. I've bought an item from eBay and paid with PayPal (983EUR). A few minutes later I've received an email from eBay saying it was a fake listing, not created by the account owner, and I should ask for a refund through PayPal - which I tried to do immediately. When I logged into PayPal I saw a refund already being processed, so I thought everything was fine. A few days later though, I've received an email from PayPal saying my refund wasn't processed since it was cancelled by the seller (which is quite obvious since it's a scam in the first place). Then I opened a Case - #PP-007-030-072-435 to finally request my refund, which had the due Date of June 29th. I haven't received any response from PayPal even after the due date, so I tried a new way of contact, this time through opening a case of unauthorized activity. Today I received an email saying that: - I've made a mistake by opening this type of case since I should have e-mailed PayPal instead when I realized the due date for a reply expired - Nothing else can be done and no forth case can be open due to "my mistake" This is completely outrageous and disrespectful. I don't even know what to think about it to be honest. Why - if eBay knew from the start that it was a scam - do I need to ask for a refund or do anything about it in the first place? Why eBay and PayPal don't figure it out automatically by themselves? Why PayPal can't keep up with the due dates provided by then and show respect for their customers? And lastly, why should I know it was a mistake to open the wrong type of case, and now have to suffer the consequences of it? I really hope this can be solved without requiring a lawsuit, which honestly is the only thing I can think of now. Ok, so what do you suggest me to do now? - I can't open a new case for the same item since it says there's already one for it - My old case (now closed) doesn't even appear anymore in the list of closed cases, it's vanished - I've replied to the (quite offensive) message from PayPal's representative who said I've made a mistake and not surprisingly they didn't reply back If there's a way to re-open a case I'd love to hear about it...
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