exact same thing worked for me! kept pressing confirm button and on the 5th attempt it worked. alot of .90cent charged later, assuming will be refunded..
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I requested a name change on my account almost a month ago. Change of first name. Eg. from John Smith to Peter Smith
I sent all supporting documentation (Think it was a passport to prove name / Utility Bill to prove name & address).
No response? Can anyone advise?
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