I changed my PayPal account password today, and I tried to enter a 24 character password, but this password was rejected as being too long. It was stated that my password must be under 20 characters, so I chose a 19 character password and I was successful in changing my password, but why is there a rather low limit on password length? I called PayPal customer service and was told that the limit is 20 characters (not under 20 characters, i.e. 19). I use longer passwords, such as 32 characters on one banking site, so why the limit of only 20 at PayPal?
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