Hi All
Today I tried to send money through paypal for an item I bought on gumtree via the linked paypal feature. My paypal is linked with my debit card and according bank accounts. The bank account and debit card have payment limits all above the amount I was trying to send.
After going through the normal formalities, I hit pay and it came up saying that something went wrong and my payment did not go through. I have used this same payment method via gumtree/paypal in the past without any issues.
However, the money was taken out of my bank account and I am unsure where it has gone to. I have contacted my bank (westpac) and paypal. After calling each three times, my bank says that the money was 100% approved by westpac to go to paypal, but paypal has not yet accepted/taken the money. When I called paypal, they were saying my bank denied the money from being sent out at all. I don't really know how this all works, but it doesn't seem to add up at all.
I am at my wits end at the moment because each institution is saying different things. Normally after completing such transaction, I receive a receipt and information on my paypal summary. However, there is no documentation or receipt about this declined transaction. So right now there is no money in my account and neither myself or the seller has the money.
Has anyone experienced anything like this before? I am concerned that I may never get this money back or that it will take a lot of work to retrieve it.
Regards
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