wait till you hear this, short and to the point
i made a sale through ebay, buyer claimed item not as described and said he was going to send it back (which he waited 8 weeks to do so for whatever reason and only sent it after the day i escalated the claim to ebay), so ebay refunds the money to the guy (i never received the item back yet, they claimed a delivery attempt was made which i never even knew about, i'm sorting this out with the post office ATM)
i got paid $289.95 ( minus $8.71 paypal fee ) = $281.24 , my paypal balance was 0 plus the funds they put on hold (at the time they put the funds on hold i had more then enough money)
ebay refunds the buyer, they charge me the full $289.95 out of my debit card, then release the hold of $281.24, meaning i paid back the $8.71 fee paypal deducted
now i've spent 2 days talking to these people and explaining to them, and apparently they dont understand basic mathematics
so what the ... ? am i living in the twilight zone ?
they didn't even bother deducting the funds they had on hold minus the difference from my debit card, they just laid it on me, (off course why not, we don't want to deduct anything from the paypal balance, that makes sense... not), my system was setup paypal balance first, remainder paid by debit
i am at a loss for words, PLEASE EXPLAIN TO ME HOW YOU JUSTIFY KEEPING THE PAYPAL FEE ON A REFUND?
no judge in there right mind would disagree with what i'm saying, let alone any customer who uses paypal, i recommend some supervisor take a look at this because clearly a mistake has been made...
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