That is so annoying. I called today and they said it could take a month to process (from the day the document arrives to them) but they couldn't tell me whether they had received my document, so it was pretty useless. They said to call again if I wouldn't hear anything before next week (which will be a month after they should've received my document)
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I am in the same situation!!! And I am also in much need of my money. Did you get response to your emails in which they could not confirm/verify your documents? I do not get any response when I email them!!
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