Hi, 2 scenarios. Firstly, I'm in the process of a dispute (getting a refund) over a counterfeit product. I have returned the item as instructed by PayPal. The next step is for the seller to confirm the item has arrived but they're attempting to say it hasn't arrived, even though I have proof they signed for it? Is there anyway I can speed up this process? Secondly, I recently bought an item from Shpock and paid through 'family and friends'. They didn't send the product (even though they claimed they did) and obviously no buyer protection would cover this. Now, I have proof they have relisted the item; confirming they definitely didn't send it. Any grounds for a refund? Many thanks, Si
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