Ok you guys I caught them. I worked extensively with ups their fraud department. Showed them all my correspondence with PayPal and with the buyer. The clearly told me it was a obvious case of fraud. UPS provided me with a written statement proving that seller changed the name on the package, and changed the address. There fore shipping to to some random ....in my case a sweet 68 year old lady. Whom I got the package from. It's ironic it said 2 lbs when I bought a Dyson vacuum cleaner which according to Dyson weighs 25lbs. Anyway it's just an empty box. Anything just so PayPal sees it was delivered. Please note that I have repeatedly asked PayPal to get a copy of the shipping label and contact ups. After I found all this evidance I called customer service and recorded every part of our 30 minutes conversation. I cross examined that representative, had her read me the buyer protection policy out loud stated her name and employee I'd number. That PayPal representative admitted to me this seller has been flagged as fraudulent and I was able to get my money back. But I wasn't thru with her yes. I asked her on what basis did PayPal deny my case initially. All being recorded for legal purposes. She said because the seller provided a valid shipping address and tracking thru UPS stated delivered to Las Vegas , NV 89145. My city and same zip code. But to what address I asked her. Read me the address from the shipping label mam. She stuttered and said we don't have that . I said then how can PayPal be certain it was indeed delivered to my personal address. Wouldn't PayPalreach out to UPS. Should told me NO!!!!! NO!!! I was shocked I said and why would papypal who has the buyer protection ploicy she just read to me not try or want to find out of work with UPS to figure out where it was delivered. After all that is why we have all contacted you. And we had faith in the so called buyer protection policy. I told her so now that you know others are affected by this same situation and seller. I know because it's I'll over the PayPal blogs! I asked her is PayPal going to reach out to every single person and refund them their money after papypal refuses to help the buyer and keeps siding with the seller. And she again said NO! NO! I said why not...she said it was not ploicy.. I asked her to please state her police.. she said it had to be a certain dollar amount. I have it all recorded and documented. Here is copy of UPS response to me regarding that tracking number given to both me and PayPal. Look Hello 🏋️:O:-|🤩7 Thanks for your reply and explanation. My apologies for the late response due to high e-mail volume. After reviewing our system, Ii noticed that the Sender gave us a totally different address for this package 1Z338E490367958364. Your purchase may show the correct address but they entered a totally different address on the label created. I also noticed that this package 1Z338E490367958364 was not under your name. I understand that you have not gotten any answer from them yet, however, we suggest you to please try to contact them again or file a police report. On our end, I see that the delivery status of your shipment is currently being investigated. The package investigation began 06/08/18. The investigation can take up to eight business days, but the results are usually received sooner. Once we get an update we will try to contact the Company that shows they sent the package. If you have any other inquiry, please feel free to contact us back. Sincerely, Milton M. UPS Customer Support
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