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What is the best way for customers to reach out to Paypal when they receive this error - is there a phone number included in the error message? We did figure out the customer was including a "$" when inputting the amount of the donation, which was causing the error. Can PayPal create a better error message for this situation, so customers won't need to call? thanks, --Steve
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Several donors report they are getting this error message when trying to use the recurring donation feature. We've tried to re-create the error, but we don't have any problems. "Things don't appear to be working at the moment. Please try again later." Is anyone else having this problem lately?
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We are a non-profit and we receive an email whenever we receive a donation. We ask for a designation on the donations. Is there a way to add this designation to the automated email notification we receive? Otherwise we have to login to PayPal, find the transaction, and then drill down to the detail level to see the designation.
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