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Thanks for replying, I purchased a software extension that was supposed to include installation and support and has a 30 day money back guarantee. The extension does not work and the seller has not responded to either support requests or refund requests. I claimed a SNAD as there was no support.
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Hi I reported a problem with a transaction but there are no open cases in the resolution centre and I have not had email confirmation of the case being created. I've tried to report the problem again but Paypal gives the message: 'You have already identified an issue with this transaction. Please visit the Resolution Centre to view the status of your open cases.' and directs me back to the resolution centre. The page still shows zero open cases and has the message 'There are no cases in your queue currently'. Is this a bug?
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