@PayPal_Olivia wrote: Hi everyone, I'm very sorry to hear that you've all had a bad experience with your transactions. The disputes that have been filed, in addition to being necessary for each of you to recoup losses from your individual transactions, are also necessary to help PayPal view the big picture of a merchant's behavior. While we are unable to disclose any results of investigations or any actions taken on an account to anyone but the account's owner, I can assure you that PayPal does investigate these trends of behavior. Thank you to everyone who opened a dispute to let us know of the issue. To any who had a post edited or removed from this thread, I am very sorry for the inconvenience. All posts must adhere to the Community Rules and Guidelines. Any posting of contact information would not be allowed. I'm marking this post as the accepted solution in order to allow the forum to float my response to the top of the thread. This is not an indication that PayPal considers the matter closed. It is purely to ensure the visibility of this response as the thread grows. We appreciate the insight that you have all brought to the discussion and any additional posts that come from anyone else that has been affected. Thank you. Olivia Hey Olivia, Thanks for the update. So are you saying everyone is going to get their money back? Because last time I talked to someone at PayPal, they told me that I needed to wait for the delivery tracking data to be updated. I've tried tracking the parcel on the EMS website and it doesn't recognize the tracking number. When I said that to the guy he replied "Don't worry about that, we need to check it so you'll have to wait.". I tried to explain how many people have been scammed by this company and the activity on thread, but was fobbed off with there's nothing he could do and you have guidelines to follow. Also my case is still under review and has been open since the 12th June. I've not received anything (thank god) as it would seem if you do actually get a package full of junk from these cowboys it's like a curse. You're marking this thread as solved while the company STILL trades using PayPal as it's main payment option. They're STILL using your buyer protection to sucker people into a false sense of security. This is far from solved, how about we see some ACTION from PayPal and shut down their account and see some refunds start to happen. It really shouldn't have taken you this long to reply to this thread! How many cases must be open against these cowboys? Don't you have people watching out for this sort of scam? Or are we just bait so you can collect data about the company while we sit here out of pocket.
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