I recently ordered a parcel of clothing from a german company. The delivery company tried twice to deliver but I was at work. I went online and asked for the parcel to be delivered to my safe place. The next day, it was not there, no card either. A few days later I contacted the company to ask about my parcel. They stated that it had been delivered signed for by a name that I do not know, obviously I was not home, being at work and I live rurally, nobody else to deliver to. The company were unhelpful as far as they were concerned it had been delivered. The fact that it was signed for by god knows who fell on deaf ears. They then ignored 8 emails that I sent. In the end I opened up a paypal case as it was paid for on PAYPAL credit which offers payment protection. Paypal reviewed it, it passed the deadline. Then they contacted me to say that the delivery company had delivered the parcel, and they were closing the case as not enough evidence to decide in my favour. Again, the fact this was signed for by person unknown did not seem to matter. I am unable to appeal, unless I am stating that I have received the parcel and the goods are faulty/not as described. But I havent received the parcel. I am really shocked I just assumed that PAYPAL would protect me. I am 315 pounds down and not sure what to do.
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