They explain how to change it from a nickname to your official name (e.g. on passport) by providing them with the relevant id documentation (e.g. government photo id and a bank/utility/tax document). In fact they insist on me doing this before I can go through the account limitation remediation process. I've followed this process but they haven't done anything or even given a status update. Can't understand why, after c. 20 years, they suddenly have a problem with my id....
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