We will do everything in our power to move any buyer from PayPal to other payment options and inform the public about this unbelievable move. Once ebay offers a new instant payment option other than PayPal (which will happen in 2020) we will move. We have added the following clause in our online-shop T&C - ' If you have payed with PayPal please note that after October 2019 PayPal is no longer refunding the selling fees on refunds so any PayPal orders will have PayPal fees deducted in any requested refunds.' We have also started a case at the Australian Financial Complaints Authority and hope all Australian PayPal processors can do the same or use a similar body in your country - https://www.afca.org.au/ It is clear that PayPal is profiteering from this move as for example the fees PayPal pays to credit card companies such as VISA, Mastercard and AMEX for processing these refunds will refund all credit card charges in full for any refunds. So this can not really be a legal move and simply saying you can leave PayPal if you don't like it might simply not be enough legally --> need some help on this front so any legal person who wants to have a go at the PayPal T&Cs in that regards would be my hero!
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I spoke to Trevor employee number <removed> (Supervisor) at PayPal today about your unacceptable policy of not refunding PayPal fees for refunded transactions. I would like to make an official complaint that this policy is unduly impacting your merchants including me and that we no longer co do our business. People that have made purchases for example duplicate ones by accident and need to have this refunded - this penalises merchants like us for their decade long loyalty to Paypal.
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