@Caitlin18 Yes of course its a SCAM, you would NEVER have to refund BEFORE the funds were showing in your paypal balance. Thats a typical scammers trick. Seller protection would not help you as NONE of the transaction would have been done using Paypal site. Paypal NEVER tell you to send an item before the payment is showing in your paypal account. Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory. Paypal never tell you to refund funds that you have not received.
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