Case ID Number: PP-007-125-747-206 Why has my account been limited. I don't understand why PayPal claim of high-risk activity. I'm a freelance writer, and I only provide writing services. I deal with digital goods that don't require any shipping. I have just one client who contracted me to create articles for his website. I had to sign up for a PayPal account sometimes in May this year so that he would be sending the payments. Sincerely, I know that I have never engaged in any activity that could violate the user agreement. I live alone and I am the only one with access to my computer. What could have gone wrong? I believe that there was something erroneous on the side PayPal' side. Yesterday, I received some cash from the same client and then I decided to withdrawal part of the payment using TransferTo, a services that enables withdrawal of PayPal balance to Mpesa in Kenya. I think that there might have been an issue with TransferTo, because I usually get a confirmation message from Safaricom (TransferTo's partner) about the withdrawal. The confirmation message was not instant after yesterday's withdrawal. The confirmation SMS it arrived after about 12 hours. At least, the SMS made me feel a bit relieved and knew that the transaction would eventually go through. However, to my astonishment, I received another SMS after some few hours later that the transaction could not be completed and that the funds have been reversed back to my account. I log in to my account only to be greeted by a permanent limitation notification. To the best of my knowledge, I have not violated any of PayPal's policies. I believe that this is a mistake from your side. I would be glad if you could restore my account. Regards, Sam
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